Communication

🐾 Pattern, 💡 Realization, 😺 Meme, 🔭 Tool, 📚 Article/Book

General

🐾 Actually listening (almost nobody is good at it) - Various (excellent article on WikiHow)

🐾 The Five Whys - Sakichi Toyoda

😺 Fire and Forget: Delegated work has to be executed or reported back on by the assignee. The goal is to kill any need to track progress and create full trust into assignee. - Stefan Richter

💡 Replacing "but" with "and" doesn't depreciate what's before the "and". - not attributable

🐾 The 10-second rule: When a conversation's temperature start to rise, add ample breaks to allow yourself and others to structure thoughts and make sure everybody feels heard. - Jason Aton

🐾 Radical Candor: Care Personally and challenge directly. Watch or read up on it - it's insanely powerful.

Reducing complexity

🐾 Provide context: Make your communication immediately actionable and remove the need for back-and-forth clarification questions. This turns your coworkers into superheroes.

💡 If something looks simple on the surface, arguing for its complexity requires a much firmer understanding than does realizing that complexity - Alexander Thiel

Managing knowledge

🐾 Document discussion can often be sped up by noting and aligning on what a section wants to get across before formulating paragraphs - Alexander Thiel

Presenting something

🐾 1. Tell me what you are going to tell me 2. Tell me 3. Tell me what you told me - unknown, learned from Lennart Telwest

🐾 Design and optimize your presentation for the 3 things listeners will tell their peers when talking about it. Keep these questions in mind: What will peers think? What could go wrong? What are the opportunities? - Renn Vara

🐾 Immediately debrief after a presentation: What went well, what didn't? - Meri Williams

Sales Conversations

🐾 Catnip: A easy-to-remember way of quickly assessing relevance in initial sales conversations - Hieu Le

• Cause: Why are they in pain/talking to me?

• Authority: What kind of purchasing authority do they have? How are they involved in the cash flow management process?

• Tools: What tools are they using to figure out what their cash position is?

• Nickel: What (range) is their budget?

• Implementation: Assuming that our tool can do x, y, and z, how quickly can we decide? How quickly can we onboard?

• Process: what is their buying process?